Refund Policy
Clear guidelines for refund eligibility and procedures at thalurienvexa
Refund Eligibility Criteria
At thalurienvexa, we understand that circumstances change and educational needs evolve. Our refund policy has been crafted to balance fairness with the substantial resources we invest in each participant's learning journey.
Refunds are considered on a case-by-case basis, taking into account the specific situation and timing of your request. We believe in supporting genuine learners while maintaining the integrity of our educational programs.
Early Withdrawal
Participants who withdraw within the first 14 days of program commencement may be eligible for a partial refund, subject to administrative review and completion status.
Medical Circumstances
Documented medical situations preventing program completion are considered for refund eligibility, requiring appropriate medical certification and verification.
Technical Issues
Persistent technical problems preventing access to course materials that cannot be resolved by our support team may qualify for refund consideration.
Refund Process Timeline
Step-by-Step Refund Procedure
Initial Request Submission
Submit your refund request via email to info@thalurienvexa.com, including your enrollment details, reason for refund, and any supporting documentation. Response within 2-3 business days.
Documentation Review
Our team reviews your request and supporting materials. Additional information may be requested during this 5-7 business day evaluation period.
Decision Communication
You'll receive written notification of the decision within 10 business days, including explanation of approval or denial reasons and next steps.
Processing and Payment
Approved refunds are processed within 7-14 business days to the original payment method. Bank processing may add additional time.
Important Policy Notes
Refund amounts are calculated based on completion percentage and resources accessed. Administrative fees may apply to cover processing costs and materials already provided. Course completion beyond 30% typically disqualifies full refund eligibility, though partial refunds may still be considered for exceptional circumstances.
Payment Method Considerations
Refunds are processed to the original payment method whenever possible. Credit card refunds typically appear within 3-5 business days, while bank transfers may take 7-10 business days depending on your financial institution.
For international participants, currency exchange rates at the time of refund processing apply, and any associated banking fees will be deducted from the refund amount. We recommend checking with your bank regarding international transaction policies.
Payment plan participants have refunds calculated based on amounts already paid, with any remaining scheduled payments cancelled upon approval of the refund request.
Special Circumstances
We recognize that life presents unexpected challenges. Military deployment, family emergencies, and significant life changes are evaluated individually with appropriate documentation.
Corporate enrollments and group bookings follow separate refund procedures detailed in the respective agreements. Group coordinators should contact our corporate education team directly for assistance.
Scholarship recipients and participants with sponsored enrollments must coordinate refund requests with their sponsoring organization, as different terms may apply based on the funding arrangement.
Questions About Refunds?
Our team is here to help with your refund inquiries
Email: info@thalurienvexa.com
Phone: +61 418 693 430
Address: 3400 Huon Hwy, Franklin TAS 7113, Australia